We typically ship in 3 business days (Mon-Fri). And you will receive your order in 2-5 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly. We use only express shipping services: DHL, FedEx, UPSThe delivery times are estimated and start after the package is dispatched.DestinationShipping costsDelivery timesEuropean UnionFree over $1991-5 business daysUSAFree over $3992-5 business daysChina, Hong Kong SAR, Japan, Kuwait, Singapore, South Korea, United Arab Emirates Free over $3992-5 business daysOman, Qatar, Saudi Arabia, Sri Lanka Free over $3993-6 business daysArgentina, Brazil, Chile, Georgia, Peru, Russia, Uruguay Free over $5993-6 business daysWorldwideFree over $3992-5 business days

We sure do! We can ship products to most countries around the world. These are the carriers we work with in order to ensure the fastest shipping time to our customers:DHL | FedEx | UPSThe average shipping time is 2 - 5 business days to most of the world.The delivery times are estimated and start after the package is dispatched.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status. *Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!   If it's been marked delivered and it's only been one day, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.In case the order is lost, stolen, or damaged please refer to our shipping protection article, here.

Shipping protection is applicable only under the following conditions:- Selection and pay of Shipping Protection- Non-request for Signature ReleaseBalardi assumes no liability for lost, damaged, or stolen items if the above criteria are not met.In case the customer doesn't pay for shipping insurance Balardi will not be able to claim the carrier.When refunding an item, we cover the subtotal of the order, the refund will be made to the original payment method the customer paid.The time when claiming to receive a refund could take up to 40 business days due to the carrier investigation time.